This Privacy Policy explains how Restoration Hub collects, uses, and shares information when you visit restorationshub.com, request an estimate, or contact us.

Information We Collect

When you submit an estimate request or contact us, we may collect:

• Your name, company, email address, and phone number.
• The service requested, project address or ZIP code, and project details you provide.
• Your communication preferences and consent selections.
• The page that led you to the request form.

Our website, hosting provider, and security tools may also collect basic technical information such as IP address, browser or device type, pages visited, timestamps, and information used to detect spam or misuse.

How We Use Information

We use information to respond to inquiries, evaluate and prepare estimates, communicate about requested services, operate and secure the website, prevent abuse, improve our services, maintain business records, and comply with legal obligations.

Calls, Email, and Text Messages

We may contact you by phone or email to respond to your request. If you separately agree to receive text messages, we may text you about that request. Message and data rates may apply. Reply STOP to opt out of text messages. Text-message consent is not a condition of purchase.

Cookies and Similar Technologies

The site may use cookies or similar technologies needed for WordPress administration, security, form protection, and site operation. If analytics or other optional tools are enabled, they may collect site-usage information according to their settings. You can control cookies through your browser, although blocking essential cookies may affect site functions.

How We Share Information

We may share information with service providers and contractors that help us host the website, deliver email, prevent fraud, manage customer requests, or perform requested services. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. We do not sell personal information submitted through the estimate form.

Retention and Security

We retain information only as long as reasonably needed for the purposes described above, including business, legal, accounting, and security needs. We use reasonable administrative and technical safeguards, but no website, email system, or transmission method can be guaranteed completely secure.

Your Choices

You may ask us to update or delete information you submitted, subject to legal and operational retention needs. You may also opt out of text messages by replying STOP. To make a privacy request, contact us using the details below.

Children’s Privacy

This site is intended for people seeking property and facility services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy as our practices or legal obligations change. The effective date above shows when this version took effect.

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